Customer Service
The Bat Experts
Meet the Bat Experts - A hand-picked team of the most knowledgeable professionals in all of baseball and softball. Their goal? To help equip you for success. With years of experience playing, coaching, and watching the game, this group has developed a unique knack for helping players find the right equipment.
Whether you’re shopping for a t-ball bat for your grandson, a fastpitch bat for a high school athlete or a wood bat for your college-aged player, you’ve come to the right place. We know that finding the right bat translates to confidence at the plate and that’s why the Bat Experts are standing on-deck and are ready to help from Click to Hit.
Meet a Few Members of the Team
WHAT OUR FANS SAY ABOUT TYLER
- "Tyler was great. He answered my question quickly and came up with a resolution that he didn't have to offer but exceeded my expectations."
- "Tyler was great and very patient with my multitude of questions!"
- "Tyler was very helpful in steering me towards a better suggestion of bat for my 10 year old travel ball playing son. I am taking his suggestion and seeing how it works out. Thanks, Tyler!"
- "@JustBallGloves had another great conversation with Tyler A on the Live Chat! You guys and your associates are amazing! #goodcustomerservice"
- "Just ordered bats and Tyler def took care for our military team. Great customer service and can't wait to receive bats for our team. I will be a JustBats customer for life."
WHAT OUR FANS SAY ABOUT BEN
- "I spoke with Ben at Customer Service he was very professional, knowledgeable and accommodating. It was a VERY EASY transaction and he made me feel at ease after I made a wrong order for my daughter's birthday! THANK YOU FOR AN AMAZING FIRST EXPERIENCE!!!!"
- "Ben was fantastic. Gave me sound direction and promptly got my return label out to me. People like Ben are why I come to JustBats!"
- "I am SHOCKED at the quality of customer service that I have received this week! It is inconceivably awesome! Ben and Max, in particular, were amazingly gracious! Thanks to Ben and Max, I will sing the praises of JustBats for years to come!!"
- "I had an issue on a bat I purchused and they got involved and solved the problem right away. Highly recommend. Ben and Cameron were especially helpful. Thank you again for your help."
- "Ben from your Customer Service department couldn't have made price matching any easier, he was a total pro and a pleasure to deal with. I'll definitely be shopping with JustBats.com again thanks in large part to how great Ben was, in addition to all the other great things you guys do."
WHAT OUR FANS SAY ABOUT MAX
- "I made an error on my order and Max was able to help me immediately. JustBats is the first site I go to any time I am in the market for a new bat for my team. Great service. Thank you."
- "Max was great. Really helped me to understand the glove I purchased and options for a different one if the first doesn't work out."
- "Answered all my questions, and I had a bunch, with informative answers, suggestions, follow-up questions to make sure we were on the same page and provided an outstanding customer experience. Great job Max!"
- "So quick and helpful. I ordered the wrong size and Max quickly took care of my order when I found my mistake. So refreshing to have this kind of customer service. Thank you."
- "Max was the gentleman that took my order over the phone! I'm all about customer service and he nailed it perfectly!"
Put Our Expertise to Work
We know bats - and we’re here to help you find the perfect fit. Get the right one in your hands with these resources:
What Our Fans Are Saying
Probably the best internet shopping experience I have had. I do a lot of online shopping and your company is outstanding.
David
Brackettville, TX
