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JustBats.com Department Of The Month - Employee Experience

Posted by Megan P on Sep 12, 2012 4:38:15 PM

Every month we would like to introduce you to a department at JustBats.com. Each department around here plays a key role in making sure everything runs smoothly and you get your bats in a timely manner, while having a great experience shopping with us. Meet the Employee Experience Department. This department makes sure all the JustBats.com are taken care of and have a great environment to work in!

1. Tell us a little bit about the Employee Experience Department.
The Employee Experience department is an amalgamation of all the smaller departments that work to improve the experience of JustBats.com. employees, including the kitchen staff, the personal trainer, human resources, etc. We all dedicate ourselves to making sure that all the employees receive the same all-star treatment that we as a company give our customers.
2. What kind of responsibilities does each person in Employee Experience take on everyday?
We take on a very wide variety of responsibilities, ranging from working with managers to select, interview, and onboard new employees, manage benefits, provide new wellness and fitness opportunities, prepare healthy and delicious meals, manage the many company amenities, as well as brainstorming new and innovative ways to improve the daily experience of all JustBats.com employees.
3. Are there any major challenges you and the Employee Experience team face daily, weekly or even monthly?
We have the unique challenge of trying to maintain the wide array of services that JustBats.com employees get to experience everyday, as well as always trying to come up with new ways to enhance those experiences and come up with other ways to handle the issues that employees sometimes experience.
4. What would you say you look for the most in someone wanting to become a part of Employee Experience?
That’s difficult to say because the department does so many different things, with the overall goal of of maintaining and even enhancing our unique company culture. I believe that the ability to serve others, people skills, the ability to really listen to people and what they want/need, the ability to communicate those wants and needs to others, the ability to manage conflict and deal with employee frustrations, as well as innovative and creative tendencies to create new ideas and experiences are just some of the many aspects that are necessary in our department.
5. We all know with work there has to be some play, tell us about some of the perks of being a part of the Employee Experience at JustBats.com.
I think, due to our department being made up of so many smaller departments that do different things, the biggest perk is that we as a team have a wide variety of skills and experiences, which make it possible for all of us to get different views of our tasks, as well as helping us develop different ways to approach them. It also keeps the job fairly fresh, interesting, and different everyday we come in.
6. What are some of the ways you think JustBats.com and the Employee Experience department go above and beyond to keep our employees and customers happy?
We go along with the customer service mainstay, “you can never do too much.” With that in mind, we are never satisfied with the services and amenities offered to JustBats.com employees, and we are always looking to take things to the next level. We want our employees to be as happy as possible, so that they can make our customers as happy as possible.

Topics: Behind the Scenes